Stratos Institute Terms and Conditions.
Introduction.
These Terms and Conditions form a legally binding agreement between Stratos Institute (referred to as "we", "us", or "the Institute") and the individual enrolling in a course ("you" or "the Student").
If you do not agree, you must not enroll in or access any course.
By completing and submitting an enrolment form and/or making payment, you confirm that you have read, understood, and agreed to these Terms and Conditions, together with our Privacy Policy and Fees & Charges.
If you do not agree, you must not enroll in or access any course.
Nature of Courses (Important Disclosure)
All Stratos Institute courses delivered to United States–based learners are online, non accredited short courses provided for professional development and general education purposes only.
Student Information.
All applications will be assessed against the eligibility criteria. Student applications will only be processed once all supporting evidence is submitted and payment has been made. When a student application is successful, an email will be issued containing their receipt, log in details and all other relevant student information. If a student application is unsuccessful, Stratos Institute will contact the student to discuss alternative options.
Flexible Delivery.
Stratos Institute provides flexible delivery with all its structured educational courses provided online. Students will be expected to complete their course requirements via an integrated system of online assessments. Students will be responsible for having access to a computer with good access to the Internet for most or all of their course work. All courses have specific formal and informal assessments. Students are responsible for meeting all of these requirements.
Course Materials.
As all courses are offered online, course materials are provided as soft copy, meaning that students are issued log in and password details to access their course. Materials are for personal use only and must not be shared, reproduced, resold, or distributed. All intellectual property remains the property of Stratos Institute or its licensors.
Cancellation Policy.
We encourage prospective students to carefully read our ‘Terms and Conditions’, and the ‘Privacy Policy’ prior to clicking on the "Enroll” button. Completion and submission of the Enrolment form mean the Students understand their rights and agree to fulfill their financial responsibility to the Institute.
Refund Policy.
Your completed Enrolment Form acts as confirmation that you accept and commit to paying the fees, as they are stated on the website. For any forms submitted electronically, in lieu of your signature, you will need to read and agree to the Terms and Conditions, Privacy Policy and Fees & Charges online to submit your form. By doing so you accept the Terms and Conditions fully. Ticking all boxes prior to submitting an Enrolment Form confirms and verifies that the Student has a full understanding of all Terms and Conditions, Fees & Charges and knowingly and willingly accepts all terms.
Students are considered to have commenced their course from the date that their enrolment has been accepted by Stratos Institute.
Students requesting to be "withdrawn" from an Stratos Institute course and have paid the fees in full are not eligible for a refund of any kind.
Stratos Institute reserves the right to withdraw any Student from a course as a result of inappropriate behavior and / or offensive language towards staff and trainers/assessors or not maintaining consistent and active course progression. In the event this occurs, Students are obligated to pay out any outstanding fees owing and are not eligible for a refund of any kind.
Extensions.
Extensions can only be considered if the course has not already expired.
Preparing for Assessments.
You will need to read each assessment carefully, so you have a clear understanding of the assessment requirements.
Plagiarism.
Plagiarism is copying another person’s written work and claiming it as your own.
If you include extracts from other people’s work in your assessment you must acknowledge the source. This includes content you obtain from printed materials or the Internet. If you have used an internet source, please include the URL after your answer.
Students are expected to follow appropriate referencing practices when using external resources.
Photographs.
All photographs and photography assessments must be in context. Indecent, illegal, pornographic, sexually explicit, defaming or tortuous images will not be accepted for submission. You need written permission to take photographs of children and young people. Students are responsible for complying with all applicable United States federal, state, and local laws relating to child protection, privacy, and consent.
Language.
Written text must be in context and not contain profanity, racist, sexist or sectarian views, personal attacks or sexually explicit content.
Certificate of Completion.
Upon successful completion of course requirements, you will be issued with a Stratos Institute Certificate of Completion.
Record-keeping and Distance Delivery.
We retain enrolment and completion records for operational and legal purposes.
Personal information is handled in accordance with our Privacy Policy
Changes to Agreed Services.
We may update course content, delivery methods, pricing, or availability at any time. Where material changes occur, reasonable notice will be provided.
Providing Current Contact Details.
Keeping your contact details current with Stratos Institute will ensure that your award and course materials arrive safely. Please notify Stratos Institute within 7 calendar days of any changes to your name, address, phone number and email.
Where a name change has occurred, official documentation must be provided to Stratos Institute in order for the student’s records to be updated.
Feedback.
Your feedback is important to us. Regardless of whether your feedback is positive or negative we want to hear about it. This will help us improve our courses and services. So please let us know if you have something to contribute.
General.
All courses have specific maximum completion timelines (please refer to our website for individual course durations and/or for details of time allocated to complete your course).
All students will be issued with completion dates for their course to ensure they meet the timeframe mentioned above. Stratos Institute reserves the right to change course materials, change/modify assessment items, change course duration, and/or to cancel courses, if necessary. In the event of a course being cancelled, every effort will be made to avoid inconvenience by transitioning students to other courses.
All students will be issued with completion dates for their course to ensure they meet the timeframe mentioned above. Stratos Institute reserves the right to change course materials, change/modify assessment items, change course duration, and/or to cancel courses, if necessary. In the event of a course being cancelled, every effort will be made to avoid inconvenience by transitioning students to other courses.
Complaints Appeals Procedure.
Students can request the Complaints and Appeals Form to have any assessment result reviewed within 21 days from the date the result is issued. Requests for a review of an assessment must be submitted in writing to Stratos Institute at: info@stratos.institute
If a student has a minor grievance or complaint, they may also email Stratos Institute at admin@stratos.institute. All complaints will be handled confidentially and promptly and raising a grievance will not negatively affect the student in any way.
Restricted Use.
Unless Stratos Institute agrees otherwise in writing, students are provided with access to this website only for personal use. Students are authorized to print a copy of any information contained on this website for personal use, unless such printing is expressly prohibited. Without limiting the foregoing, students may not without written permission from Stratos Institute on-sell information obtained from this website.
Linked Websites.
The Stratos Institute website may contain links to other websites (linked websites). Those links are provided for convenience only and may not remain current or be maintained. Stratos Institute is not responsible for the content or privacy practices associated with linked websites. Stratos Institute links with linked websites should not be interpreted as an endorsement, approval or recommendation by Stratos Institute of the owners or operators of those linked websites, or of any products, information, graphics, materials or services referred to or contained on those linked websites, unless stipulated otherwise by Stratos Institute.
Use of Electronic Media.
Students must abide by the relevant laws, policies and procedures when using Electronic Media. In the same way, the usual common courtesies and behavior expected from students also apply online. Stratos Institute’s reputation and that of its staff and students must not be compromised through the use of Electronic Media (includes social media).
Limitation of Liability.
To the maximum extent permitted by law:
Accuracy, Completeness and Timeliness of Information.
All materials are subject to change without prior notice. Stratos Institute bears no responsibility or liability for any information that is outdated or incomplete. We encourage our students to refer to the website or subscribe to our newsletter to make sure they get the latest firsthand information.
Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of Victoria, Australia.
You agree that any dispute arising out of or in connection with these Terms will be subject to the exclusive jurisdiction of the courts of Victoria, Australia.
Contact Us.
Stratos Institute (a sub-brand of Australian College Pty Ltd)
Postal address: Unit 7, 70 Croydon Street, Cronulla NSW 2230, Australia
Phone: 1300 783 283 (Australia) | +61 2 9386 2500 (International)
Email: info@stratos.institute